OUR FLAGSHIP PROGRAMME
Communication At This Level
From expert to confident people leader
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A practical, interactive workshop helping new and developing managers make the transition from technical expert to confident people leader. Through realistic workplace scenarios and feedback, participants develop the skills to communicate clearly, handle challenging conversations and lead with greater confidence.
KEY DETAILS
- Who it is for         New and developing managers
 - Duration              Half-day or full-day
 - Format               Interactive, practical workshop
 - Approach            Workplace scenarios, exercises & feedback
Choose your workshop format
HALF-DAY WORKSHOP
The Essentials
Build a strong foundation across four essential communication skills through focused exercises, practical techniques and opportunities to put learning into action. Ideal for teams looking for practical development in a shorter session.
FULL-DAY WORKSHOP
Deeper Practice
Explore the same four skills in greater depth through realistic workplace scenarios, extended rehearsal, individual feedback and opportunities to try again. Ideal for teams wanting more time to practise, reflect and develop confidence.
 ·  HALF-DAY WORKSHOP  · Â
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An introduction to four essential communication skills, with practical activities and techniques that managers can use straight away.
The Essentials
Explore the shift from being the expert to leading others, and recognise how this changes the way you communicate..
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Participants will explore
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 ✓  The shift from doing the work yourself to supporting others to succeed.
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 ✓   How your communication needs to change when you become a manager.
 ✓  Managing changing relationships with colleagues who were previously your peers.
In practice
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Discuss what changes when someone becomes a manager and identify one communication habit they may need to adapt.
Learn how to communicate clearly, so others understand what you mean, what you expect and what needs to happen next.
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Participants will explore
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 ✓  Structuring messages so the key point is clear..
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 ✓   Giving clear instructions so colleagues know what's expected of them.
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   ✓  Checking understanding rather than assuming the message has landed.
In practice
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Turn a vague workplace instruction into a clear, actionable message and practise delivering it to a colleague.
Learn how to approach difficult conversations with greater confidence, balancing empathy with clear expectations.
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Participants will explore
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 ✓  Preparing for a difficult conversation and identifying what needs to be addressed.
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 ✓   Opening conversations clearly and directly, rather than avoiding the issue.
 ✓  Showing empathy while maintaining clear expectations and accountability
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In practice
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Practise opening a challenging workplace conversation, using language that is both empathetic and assertive.
Discover how small changes to the way you speak and carry yourself can help you communicate with greater confidence and credibility.
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Participants will explore
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 ✓  Using voice, posture and pauses to communicate with confidence..
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 ✓   Managing nerves and appearing composed, even when feeling under pressure.
 ✓  Building presence without needing to be the loudest person in the room
In practice
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Deliver a short workplace message, experimenting with voice, posture and pauses to see how small changes affect the way you come across.
BUILD ON THE ESSENTIALS
FULL-DAY WORKSHOP  ·  DEEPER PRACTICE
   The same four skills, with more complex scenarios, extended rehearsal and individual feedback.
Deeper Practice
Explore the challenges of moving from individual contributor to people leader, including building trust, setting expectations and managing changing relationships.
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Participants will explore
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 ✓  Building trust while setting clear expectations.
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 ✓   Challenging colleagues who were previously your peers, without damaging relationships.
 ✓  How communication affects team performance.
In practice
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Discuss a realistic scenario involving a former colleague and explore how to establish expectations without damaging the relationship.
Learn how to get your message across clearly, confidently and in a way that encourages action.
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Participants will explore
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 ✓  Setting clear expectations and communicating decisions.
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 ✓   Adapting messages to different audiences.
 ✓  Using voice, body language and pauses effectively.
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   ✓  Listening and checking understanding.
In practice
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Deliver a short workplace message, receive feedback and try again, exploring how changes in language and delivery affect its impact.
Learn how to address difficult situations directly and confidently, balancing empathy with clear expectations and accountability.
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Participants will explore
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 ✓  Giving constructive feedback and addressing underperformance.
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 ✓   Challenging colleagues, including former peers, without damaging relationships.
 ✓  Saying no and maintaining clear boundaries firmly but fairly.
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   ✓  Listening with empathy while remaining calm when others become defensive.
In practice
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Rehearse a realistic difficult conversation, receive feedback and practise being both empathetic and assertive.
Learn how to communicate with confidence and credibility, making your presence match your expertise.
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Participants will explore
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 ✓  Managing nerves and self-doubt in high-pressure situations.
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 ✓   Speaking up, contributing ideas and handling questions in meetings.
 ✓  Using voice, posture and pauses to project calm authority.
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   ✓  Engaging others and communicating with confidence, without needing to dominate the room.
In practice
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Deliver a short workplace message, experiment with voice, body language and pauses, and receive feedback on how small changes affect your impact.
Making the learning stick
The workshop is designed to help participants put what they've learnt into practice, both during the session and back at work.
Reflect
Identify personal communication strengths and the situations participants find most challenging.
Apply
Create a personal action plan with practical techniques to use in everyday workplace situations.
Reinforce
Take away a simple resource to revisit key techniques and support continued practice.