Privacy Policy | At This Level

Last updated: 20 October 2026

At This Level respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, how we use it and your rights under UK data protection law.

1. Who we are

At This Level is a UK-based communication training business operated by Emma Noble as a sole trader. We provide communication and leadership development workshops, masterclasses and individual training. For the purposes of UK data protection law, Emma Noble, trading as At This Level, is the data controller.

Contact: emma@atthislevel.co.uk

2. What information we collect

We may collect the following information when you contact us or use our services:

Your name, email address, telephone number and organisation.
Information you provide when making an enquiry or discussing training requirements.
Correspondence relating to enquiries, bookings and delivery of services.
Relevant billing and payment records, such as invoice details and records of bank transfers.
Limited technical information collected when you visit our website, including information gathered through cookies.

We do not take card payments through our website or require visitors to create customer accounts.

3. How we use your information

We use personal information to:

Respond to enquiries and communicate with you.
Discuss, arrange and deliver workshops, masterclasses and other services.
Prepare invoices, process payments and maintain business records.
Meet our legal and accounting obligations.
Maintain the security and functionality of our website.

4. Our lawful bases for using information

Under UK GDPR, we rely on the following lawful bases where applicable:

Legitimate interests: To respond to business enquiries, communicate with prospective clients and manage our business, where these interests are not overridden by your rights.
Contract: To take steps towards entering into a contract or fulfil a contract with you personally.
Legal obligation: To maintain records or meet requirements imposed by law.
Consent: Where consent is required, including for non-essential cookies.

Where we provide services to an organisation, some processing of its employees' contact details may be based on legitimate interests rather than a contract directly with those individuals.

5. Who we share information with

We may share personal information with trusted service providers where necessary to operate our business, including:

Wix, which hosts our website and processes enquiries submitted through our contact form.
Krystal, which provides our business email services.
Usercentrics, which manages cookie consent on our website.
Banking providers, where necessary to receive payments and maintain financial records.

We do not sell your personal information.

6. Sharing information outside the UK

Some of our service providers may process personal information outside the UK. Where this happens, we use providers that have appropriate arrangements in place to protect personal information in accordance with UK data protection law.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this notice.

Enquiry correspondence is reviewed periodically and deleted when no longer needed. Client information is retained for as long as necessary to provide services, manage our business and meet legal requirements.

Financial and accounting records are generally kept for six years, or longer where legally required.

8. Cookies

Our website uses cookies and similar technologies to support its operation. Some cookies are essential for the website to function, while others may be used for analytics or other purposes.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage your choices through the cookie settings provided on our website.

9. Your data protection rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your information in certain circumstances.
Ask us to restrict how your information is used.
Object to processing based on legitimate interests.
Request transfer of your information where the right to data portability applies.
Withdraw consent at any time where processing is based on consent.

These rights are subject to certain conditions and exceptions.

To exercise your rights, please contact emma@atthislevel.co.uk. We will normally respond within one month.

10. How to complain

If you have concerns about how we use your personal information, please contact us first at emma@atthislevel.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk / Telephone: 0303 123 1113

11. Changes to this notice

We may update this privacy notice from time to time to reflect changes in our services, website or legal requirements. The latest version will be available on our website.